These terms and conditions (“Terms”) govern your use of the services provided on or through https://www.oxwon.com and/or the Oxwon mobile app (collectively, the “Platform”). on or through the Platform, the “Services”). These Terms also include our Privacy Policy, available at https://www.oxwon.com/privacy-policy (“Privacy Policy”), and any guidelines, additions, or supplements made available or issued by us. Contains terms, policies and disclaimers. from time to time (“Supplemental Terms”). The Privacy Policy and Supplemental Terms are an integral part of these Terms. In the event of a conflict between these Terms and the Supplemental Terms with respect to the applicable Services, the Supplemental Terms will prevail.

The Terms constitute a binding and enforceable legal contract between Oxwon Technologies Private Limited (a company incorporated under the Companies Act, 2013 with its registered address at Ostrin World 9/564 3rd floor, Subhash Road, Gandhi Nagar, Delhi 110031,  (“OXWON”, “we”, “us”, or “our”), and you, a user of the Services, or any legal entity that books Pro Services (defined below) on behalf of end-users (“you” or “Customer”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms.

By using the Services, you agree that you have read, understand, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed herein. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or do not comply with the requirements listed here, please do not use the Services.

1. SERVICES

(a) The Services include the provision of a platform that enables you to arrange and schedule various home-based services with independent third-party service providers of those services (“Service Professionals”). As part of the Services, Oxwon facilitates the transfer of payments to Service Professionals for the services provided to you and collects payments on behalf of such Service Professionals.

(b) Services provided by service professionals are referred to as “Pro Services”. The term “Services” does not include Pro Services. Oxwon Pro does not provide services and is not responsible for their provision. Service Professionals are solely liable and responsible for the Pro Services they provide or otherwise provide through the Platform. Oxwon and its affiliates do not employ service professionals, nor are service professionals agents, contractors, or partners of Oxwon or its affiliates. Service Professionals do not have the capacity to bind or represent Oxwon.

(c) the Platform is for your personal and non-commercial use only, unless otherwise agreed in accordance with the terms of a separate agreement. Please note that the platform is for use within India only. You agree that if you avail the Services or Pro Services from any legal jurisdiction other than the territory of India, you will be deemed to have accepted the Oxwon Terms and Conditions applicable to that jurisdiction.

(d) The Services are provided under various brands owned or otherwise licensed by Oxwon and its affiliates.

(e) A major part of the Services is OXWON's ability to send you text messages, electronic mail or WhatsApp messages, including in connection with your booking, your use of the Services, or as a part of its promotional and marketing strategies. Although you may opt out of receiving these text messages by contacting Oxwon at privacy@oxwon.com or through in-platform settings, you agree and acknowledge that this will affect Oxwon's use of the Services (or A portion) may be affected. You.

(f) In some cases, you may be required to furnish proof of identity to avail the Services or Pro Services, and you hereby agree to do so. Failure to comply with this request may result in your inability to use the Services or Pro Services.

(g) Oxwon Credits:

(i) Oxwon may, in its sole discretion, offer promotional codes that can be redeemed for credits, other features or benefits related to the Services and/or Pro Services, subject to any additional terms applicable to the promotional code. May be subject to (“Oxwon Credits”).

(ii) You agree that (i) you will use Oxwon Credits lawfully, and only for the purposes specified by such Oxwon Credits, (ii) you will not copy, sell or transfer Oxwon Credits in any manner (including by posting such code on a public forum) unless you have Oxwon's express prior consent to do so, (iii) Oxwon Credit at any time for any reason without any liability to you may be disabled by Oxwon, (iv) Oxwon Credits are not redeemable for cash, and (v) Oxwon Credits may expire before your use.

(iii) Oxwon may, at its sole discretion, provide Oxwon Credits only to certain Users, which may result in other Users being charged different amounts for the same or similar services received.

(iv) Oxwon reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Oxwon Credits by you or any other user if Oxwon reasonably determines or believes that Oxwon Credits The use or redemption was accidental, fraudulent, illegal, or in violation of the applicable Oxwon Credit Terms or these Terms.

2. ACCOUNT CREATION

(a) To avail the Services, you must create an account on the Platform (“Account”). For this account, you may need to provide certain details, including, but not limited to, your phone number. You must be at least 18 years of age to create an account.

(b) You warrant that all information provided in connection with your account is and will remain accurate and true. You agree to promptly update your details on the Platform in the event of any change or amendment to this information.

(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorized use of your Account or any other breach of security with respect to your Account. .

(d) You are responsible and accountable for all activities that occur through your account, including activities conducted by persons other than you. We will not be liable for any unauthorized access to your account.

(e) You may receive communications from us regarding (i) payment requests, (ii) information about us and our services, (iii) promotional offers and services from us and our third party partners, and (iv) any other matter. Agree to receive. , Regarding services.

3. USER CONTENT

(a) Our Platform may include interactive features or services that allow users who create an account with us to post, upload, publish, display, transmit or submit comments, reviews, suggestions, feedback, ideas or other content. Allow to do. Platform (“User Content”).

(b) As part of the effective provision of the Services and for quality control purposes, we may request reviews about Service Professionals from you and you agree and acknowledge that Service Professionals may provide us with reviews about you . You must not knowingly provide false, inaccurate or misleading information in connection with reviews. Reviews will be used by us for quality control purposes and to determine whether Customers and Service Professionals are suitable users of the Platform. If we determine in our sole discretion that you are not a suitable user, we reserve the right to cancel your registration and remove you from our Platform.

(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sub-licensable, and royalty-free license to (i) use, publish, display, store, host, transfer, process, transmit, distribute, make available, Provide free license. , modify, adapt, translate, and create derivative works of the User Content for the purposes of and in connection with the functioning of the Services and (ii) use the User Content for the limited purposes of advertising and promoting the Services, or presenting evidence applicable Before any court or authority having competent jurisdiction under the laws.

(d) In respect of these Terms and the license granted under this section, you waive any claims arising from any moral rights or other similar rights relating to User Content.

(e) You agree and acknowledge that Oxwon may, without notice to you, remove, or otherwise restrict access to, User Content that, in its sole discretion, violates these Terms.

4. CONSENT TO USE DATA

(a) You agree that we may collect and use your personal data, in accordance with our Privacy Policy. The Privacy Policy is available at https://www.oxwon.com/privacy-policy and explains the categories of personal data we collect or process about you and the manner in which we process such data. Are.

(b) In addition to any consent you provide in accordance with the Privacy Policy, you consent to the sharing of your information with our affiliates or other third party service providers. We may use information and data relating to your use of the Services for the provision. Services, analysis, trend identification and statistical purposes to further enhance the effectiveness and efficiency of our services, and the provision of benefit schemes, new offers and enhanced experiences.

(c) Subject to applicable laws, we may be directed by law enforcement agencies or government and relevant bodies to disclose data relating to you in connection with criminal or civil proceedings. You understand and agree that in such cases we will have the right to share such data with the relevant agencies or bodies.

5. BOOKINGS

(a) Order: The Platform allows you to request various Pro Services at a time of your choosing depending on the available slots. To make a booking, you must follow the instructions on the Platform and provide the required information. We make reasonable efforts to enable you to find a service professional who is able to provide the service at the requested time. If, in the unlikely event that we are unable to find a service professional for a specific time frame, we will contact you to find an alternative time.

(b) Confirmation: Once you place the request we will provide booking confirmation via SMS, email or push notification. Once your booking is confirmed, you will be required to make payment in accordance with these Terms or as specified on the Platform. Once a service professional has been identified for the requested Pro services, you will receive confirmation in the app or via SMS, email or push notification.

(c) Cancellation: Bookings canceled before confirmation on the Platform will not be charged. Oxwon's cancellation policy sets forth the applicable cancellation fees.

(d) Substitution: In the event of non-availability or cancellation of the selected Service Professional, we will provide you with a substitute Service Professional from among our registered Service Professionals.

6. PRICING, FEES, AND PAYMENT TERMS

(a) Oxwon reserves the right to charge you from time to time for various services you avail of on or through the Platform and/or any other facilities you choose.

(b) Charges and Fees in respect of Pro Services:

(i) In respect of the Pro Services you wish to avail through the Platform, you shall pay the Service Professionals the amount stated at the time of booking as well as (a) any additional Pro Services you avail of; The amount to be paid shall include (b) out-of-pocket expenses incurred by the Service Professional, and (c) expenses arising from the purchase of goods required or used for the performance of the Service Professional (“Fees”). In addition to the fees payable to the Service Professional, Oxwon reserves the right to charge you a convenience fee for facilitating the booking and transferring payment to the Service Professional (this fee is referred to as the “Fees”). You acknowledge that the final bill you receive may include additional charges, including, without limitation, security fees, warranty fees, insurance fees or service professional wellness fees.

(ii) Oxwon will inform you of the applicable fees, charges and payment methods at the time of booking. Generally, you can pay for Pro Services through Credit Card, Debit Card, Net Banking, Wallet, UPI or cash on completion of Pro Service. We reserve the right to modify and otherwise restrict the payment methods available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, if you pay via the 'cash on completion' method, you acknowledge that you will be required to pay both the fees and charges to the Service Professional.

(iii) Fees and charges as specified by Oxwon may be payable at the time of booking or upon completion of the Pro Service.

(iv) For the avoidance of doubt, please note that the Fees are payable to Service Professionals, and Oxwon acts as a limited collection agent to collect and transfer the amounts due thereon on behalf of such Service Professionals.

(v) Taxes: All fees and charges are inclusive of applicable taxes.

(vi) Oxwon reserves the right to make appropriate amendments to the Fees and Charges at any time in its sole discretion. The change in charges will not affect any bookings confirmed prior to the publication of the revised charges on the Platform.

(vii) The fees and charges paid by you are final and non-refundable, unless otherwise determined by Oxwon or required by applicable laws. Under certain laws, you may be entitled to a refund or other remedies for failure to provide services.

(viii) You acknowledge and agree that applicable fees and charges may increase significantly in certain geographic areas during periods of high demand. Oxwon will use reasonable efforts to inform you of applicable fees and charges. However, by using the Pro Services or Services, you will be responsible for any charges and fees incurred under your account regardless of your awareness of such charges or fees.

(c) Payment Processor: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected payment mode. The processing of payments will be subject to the terms and policies of such payment processor in addition to these Terms. We will not be liable for any errors by the payment processor. In case of any unsuccessful payment, the debited money will be credited as per the terms of the payment processor.

(d) Cancellation: You may choose to cancel your request for services from a Service Professional at any time prior to the arrival of such Service Professional, in which case you may be charged a cancellation fee as per Oxwon's cancellation policy. Oxwon reserves the right to charge you, or otherwise deduct applicable taxes, in connection with such cancellation fees.

(e) Subscriptions: Oxwon may from time to time offer subscription packages (however named) for monetary consideration. The package will provide additional benefits to customers, which may include the ability to take advantage of discounted Pro services. You agree that Subscription Packages (however named) will be subject to additional terms and conditions. You acknowledge that such Subscription Packages shall be subject to additional terms and conditions which shall be deemed an integral part of these Terms.

(f) Oxwon does not designate any portion of your payment to the Service Professional as a tip or gratuity. Any representation by Oxwon that tipping is “voluntary,” “not required,” and/or “included” in your payment for Pro Services is not intended to suggest that Oxwon services Pros. Provides no additional payment. You understand and agree that although you are free to provide additional payments in the form of gratuities to any Service Professional providing Pro Services, you are not obligated to do so. Gratuity is voluntary.

7. CUSTOMER CONDUCT

(a) Oxwon prohibits discrimination against service professionals on the basis of race, religion, ethnicity, national origin, disability, sexual orientation, gender, marital status, gender identity, age, or any other characteristic that is protected under applicable law. can be done. , Such discrimination includes, but is not limited to, refusing to accept pro services based on any of these characteristics.

(b) We request that you treat all Service Professionals with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform Pro Services. The Service Professional will be entitled to refuse to perform the Services if you have not provided a safe, clean and appropriate accommodation for them, or you behave rudely, insulting, abusive or otherwise inappropriate towards them. If you behave in a manner that is rude, disrespectful, or offensive to any Service Professional, or that we otherwise consider inappropriate or inappropriate, we reserve the right to block access to the Services and otherwise limit your access to the Service Professionals at our sole discretion. reserves the rights. illegal.

(c) You agree that you will be liable for any failure, whether intentional or otherwise, to discriminate against Service Professionals or to provide a safe, clean and reasonable place for Service Professionals to perform Pro Services. Additionally, you will also disclose to Oxwon and the Service Professional any and all information that may impact the Service Professional's ability to perform the Pro Services or affect the health, safety or welfare of the Service Professional.

(d) You agree that if a Service Professional is rude, insulting, abusive, inappropriate or violates the law, you must report such incident to Grievanceofficer@oxwon.com as soon as possible. But in any case within 48 (forty-eight) hours of such event.

8. THIRD PARTY SERVICES

(a) The Platform may contain services, content, documents and information owned, licensed or otherwise made available by a third party (“Third Party Services”) and may contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided them and that your use of such Third Party Services is at your sole risk.

(b) We make no representations and exclude all warranties and liabilities arising from or relating to such third party services, including their accuracy or completeness. If you avail any Third Party Services, you will be governed by and bound by the terms and conditions and privacy policies of the third parties providing the Third Party Services. Additionally, all intellectual property rights in and to the Third Party Services are the property of the respective third parties.

9. YOUR RESPONSIBILITIES

(a) You represent and warrant that all information provided by You in connection with the Services and Pro Services is complete, true and correct on the date you agree to these Terms and is also complete at the time You avail the Services, Will remain true and correct. Services and/or Pro Services. If any information provided by you changes during the existence of these Terms, you undertake to bring such change to our attention immediately. We will not accept any responsibility for any loss or damage suffered by you if any information, document, material or data provided for availing the Services is incorrect, incomplete, inaccurate or misleading or if you fail to disclose Or do not accept responsibility. Any physical fact.

(b) You will cooperate fully with us in the defense of any proceedings brought against us arising from your breach of your obligations under these Terms or your contracts.

(c) With respect to User Content, you represent and warrant that:

(i) you own (or have received all necessary permissions) all intellectual property rights to provide User Content and the license granted under these Terms;

(ii) You are solely responsible for all activities that occur on or through your account on the Platform and all User Content;

(iii) User Content does not and will not violate any of your obligations or responsibilities under other agreements;

(iv) User Content does not and will not infringe, violate or misappropriate any intellectual property right or other proprietary right, including any right of publicity or privacy, of any person or entity;

(v) the User Content does not and will not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or materials;

(vi) the User Content does not and will not infringe the rights of any third party; And

(vii) User Content (a) does not belong to any other person over which you have no rights, (b) does not threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, public system, incites the commission of any cognizable offence, prevents investigation of any offence, or insults any other nation, (c) defamatory, grossly harmful, blasphemous, pedophilic, invasive of another's privacy, Is not racially discriminatory on the basis of, offensive, defamatory, related to or encouraging money laundering or gambling, abusive, hateful, racist, violent, obscene, vulgar, unlawful, harmful to children, or (d) otherwise offensive , objectionable, or restricts or inhibits any other person from using or enjoying the Services.

(d) You will not use the Services in any way except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:

(i) infringe any proprietary right, including but not limited to copyright, patent, trademark or trade secret of any party;

(ii) except as provided herein, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create derivative works from, or license the Services;

(iii) use the Services to transmit any data, or send or upload any material that contains a virus, Trojan horse, worm, timebomb, keystroke logger, spyware, adware, or any other harmful program, or similar Contains computer code, which is designed to have adverse effects. operation of any computer software or hardware;

(iv) use any robot, spider, other automatic device or manual process to monitor or copy the Services or any portion thereof;

(v) engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database or directory;

(vi) use the Services (a) in any unlawful manner, (b) for fraudulent or malicious activities or (c) in any manner inconsistent with these Terms;

(vii) decompile, reverse engineer or disassemble the Services;

(viii) linking, mirroring or framing all or any part of any Service; Or

(ix) Violate any applicable laws in any way.

(e) You warrant that you will not engage in any activity that interferes with or disrupts the Services.

(f) You will not attempt to gain unauthorized access to any part or feature of the Services, any other systems or networks connected to the Services, any of our servers or platforms through hacking, password mining or any other illegitimate means. Meaning.

(g) You do not, directly or indirectly, in any capacity, engage, contact, or solicit or encourage any Service Professional from whom you have availed Pro Services to either terminate or otherwise influence Will not attempt. Discontinue your registration or engagement on the Platform, or avail the same or similar services as the Pro Services independently, without booking the Pro Services through your Account. You agree that this limitation is reasonable and fair and necessary to protect the privacy and security of the Service Pros and will not prevent you from obtaining the same or similar services as the Pro Services through the Platform or through other means. You also agree that any potential loss that Service Professionals may suffer from failure to enforce this clause outweighs any potential loss that we may suffer from you.

10. OUR INTELLECTUAL PROPERTY

(a) All right, title and interest in and to the Services, including all intellectual property rights arising from the Services, are owned by us or otherwise licensed to us. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable and limited license to use the Services in accordance with these Terms and our written instructions from time to time. . Any rights not expressly granted herein are reserved by Oxwon or Oxwon's licensors.

(b) We may, from time to time, request you to submit suggestions and other feedback, including bug reports, related to the Services (“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without payment of royalties, acknowledgment, prior consent, or any other type of restriction arising from your intellectual property rights.

(c) Except as expressly set out in these Terms, nothing in these Terms should be understood as conferring any right or license in our or any third party's intellectual property rights.

11. TERM AND TERMINATION

(a) These Terms are effective unless and until terminated in accordance with the terms provided herein.

(b) We may restrict, disable, or terminate your access to or use of the Services or any part thereof, (i) immediately and at any point in our sole discretion, including (a) if you violate or violate any of the following perform obligations, responsibilities, or contracts under these Terms, (b) when you cease to be a user of our Services, (c) you no longer qualify under applicable law, or Oxwon's standards and policies There is a possibility of doing. its affiliates, for accessing and using the Services, or (d) violate or violate the Community Guidelines, (ii) upon 30 (thirty) days prior written notice to you, or (iii) immediately for any lawful business , legal, or regulatory reasons.

(c) You may terminate these Terms at any time, for any reason, by sending notice to Oxwon at privacy@oxwon.com.

(d) Upon termination of these Terms:

(i) the Account will be terminated;

(ii) the Services will “time-out”; And

(iii) These Terms shall terminate, except in those clauses which are expressly, or by implication, intended to avoid termination or expiration.

12. DISCLAIMERS AND WARRANTIES

(a) The Services are provided on an "as is" basis without warranties of any kind, express, implied, statutory or otherwise, including, without limitation, implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Includes implied warranties of Rs. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.

(b) No advice or information obtained from us, whether oral or written, shall create any warranty not expressly stated in the Terms.

(c) While Oxwon Pro strives to provide accurate information regarding Services and charges, pricing errors may occur from time to time.

(d) You agree and acknowledge that we are merely a platform that connects you with service professionals, and we will not be liable in any way for any liability that is not expressly stated in these Terms. We are not liable or responsible for the fulfillment of any Booking, for the performance of Pro Services by any Service Professional, or for any acts or omissions of Service Professionals during the provision of Pro Services, including any damage caused to the Property. Also includes damage. By booking Pro Services through the Platform, you are entering into a contract with the relevant service provider for the provision of those services, and we do not accept any responsibility or liability, nor do we make any warranty in respect of the Service. , represent or guarantee. The professional's performance under that contract.

(e) You agree and acknowledge that seeking or obtaining services from any Service Professional independently is at your sole risk, and in such event, you waive any of your rights under these Terms. .

(f) We do not guarantee or warrant or make any representations regarding the reliability, quality or suitability of the Service Professionals.

(g) You accept full responsibility for any consequences arising from your use of the Services and the Pro Services, and expressly agree and acknowledge that we shall have no liability in this regard.

(h) Oxwon will maintain a complaint management framework and manage this framework on behalf of Service Professionals in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws.

(i) To the fullest extent permitted by law, we, our affiliates, and our related parties, each of which disclaim all liability for any loss or damage arising from:

(i) your use of, inability to use, or the availability or unavailability of the Services or Pro Services;

(ii) the occurrence or existence of any defects, interruptions or delays in the operation or transmission of information or information through the Services, including communications failure, theft, destruction, or unauthorized access to our records, programs, services. Servers, or other infrastructure related to the Services;

(iii) failure of the Services to remain operational for any period; And

(iv) Loss of any User Content and any other data in connection with your use of the Services.

(j) IN NO EVENT SHALL Oxwon, ITS OFFICERS, DIRECTORS AND EMPLOYEES, OR ITS CONTRACTORS, AGENTS, LICENSORS, PARTNERS, OR SUPPLIERS, BE LIABLE TO YOU FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE UPON, OR DAMAGES. Will be. Exemplary damages (including, without limitation, lost business opportunity, lost revenue, or loss of anticipated profits or any other economic or non-economic loss or damage of any nature whatsoever, including but not limited to any misuse or loss of data including, but not limited to, a breach), even if Oxwon or an authorized representative is entitled to a notice relating to (a) these Terms, (b) the Services or the Pro Services, (c) your use of or inability to use the Services or such ADVISED OF THE POSSIBILITY OF DAMAGE. Pro Services, or (d) any other interaction with any other user of the Services.

(k) To the maximum extent permitted by law, our liability will be limited to the amount of commission we receive in respect of any particular booking made on the Platform. In no event shall our aggregate liability to you in respect of these Terms exceed INR 10,000 (Ten Thousand Rupees).

(l) Nothing in these terms will exclude or limit any warranty implied by law which it would be unlawful to exclude or limit.

13. INDEMNITY

You will, at our option, indemnify, defend and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents and representatives harmless from any claim, demand, suit, judicial proceeding, damages, or claims arising out of or relating to your use of the Website, including without limitation, reasonable attorneys' fees and charges. Liabilities, damages and costs (including, without limitation, all damages, liabilities, settlements and attorney's fees) arising out of or in connection with your access to the Services or the Pro Services, your use of the Services or the Pro Services, or your breach of the Pro Services. A breach of these Terms, or these Terms by any third party who may use your Account.

14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

(a) These Terms will be governed, interpreted and construed in accordance with the laws of India. Subject to the other provisions in this section, the courts of New Delhi will have exclusive jurisdiction over all issues arising out of these Terms or your use of the Services.

(b) Any dispute, conflict, controversy or difference arising out of these Terms shall be resolved by arbitration at New Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is hereby deemed to be covered. References in this section. The Tribunal shall consist of 1 (one) arbitrator appointed by Oxwon. The language of arbitration will be English. The parties to the arbitration will keep the arbitration confidential, and will not disclose it on a need-to-know basis, or to any person other than legal advisors, unless required to do so by law. The decision of the arbitrator will be final and binding on all parties. Each party to the arbitration shall bear its own costs in respect of any dispute.

15. GRIEVANCE REDRESSAL

a) You may contact our designated Grievance Redressal Officer through registered post or email for any complaint or query relating to the Services or these Terms, details of which are given below:

Name: Anuj Kumar

designation:

Email Address: anujkumar@oxwon.com

(b) We will ensure that your complaint is resolved within the time limits prescribed by applicable laws.

16. MISCELLANEOUS PROVISIONS

a) Changes to the Terms: The Terms are subject to amendment at any time, as determined by us, and all changes are effective immediately after being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. If you continue to use the Platform after they are posted, you will be deemed to have accepted the changes to these Terms.

(b) Modifications to the Services: We reserve the right to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof) at any time, with or without cause. We will not be liable for any such addition, modification, suspension or discontinuance of the Services.

(c) Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will remain in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the remaining provision will remain in effect (unless it is contrary to the express intention of the clause, such In this case the entire relevant provision will be deemed to have been deleted).

(d) Assignment: You will not license, sell, transfer, or assign your rights, obligations or contracts under these Terms or your account in any way without our prior written consent. We may give or withhold this consent at our discretion, as we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries or parent company, any successor in interest in any business associated with the Services or to any third party without any prior notice to you.

(e) Notices: All notices, requests, demands and determinations to us under these Terms (other than routine operational communications) shall be sent to legal@oxwon.com.

(f) Rights of Third Parties: No third party shall have any right to enforce any terms contained herein.

(g) Force Majeure: If we are prevented or delayed from performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including, without limitation, is prevented, we will not have any liability to you. strike, failure of utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, or non-compliance with any law or government order, rule, regulation or instruction.