Last updated: 31st January, 2022
Welcome to Oxwon's privacy policy (“Privacy Policy” or “Policy”).
Oxwon Technologies India Private Limited and its affiliates (collectively, “Oxwon”, “we” or “us”) are engaged in providing web-based solutions to facilitate connections between customers and service professionals offering these services. Engaged in business. , This policy outlines our practices regarding the collection, storage, use, processing and disclosure of personal data that you share with us when you access, use or otherwise interact with our website, available at https://www. Has agreed to. .oxwon.com/ or the mobile application 'Oxwon' (collectively, the "Platform") or avail of the products or services that Oxwon offers you on or through the Platform (collectively, the "Services"). In this Policy, services provided to you by service professionals on or through the Platform are referred to as “Professional Services”.
At Oxwon, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or business services, we must collect and otherwise process certain data about you. This policy explains how we process and use personal data about you.
Please note that unless specifically defined in this Policy, capitalized terms have the same meaning as in our Terms available at https://www.oxwon.com/terms (“Terms”). And given in the conditions. Please read this policy in accordance with the terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
Please see Section 1 to understand how the terms of this Policy apply to you.
1. BACKGROUND AND KEY INFORMATION
(a) How this policy applies:
This Policy applies to individuals who access or use the Services or otherwise avail of business services. For the avoidance of doubt, references to “you” in this Policy refer to the end user who uses the Platform.
By using the Platform, you consent to the collection, storage, use and disclosure of your personal data as described and collected by us in accordance with this Policy.
(b) Review and Update:
We regularly review and update our Privacy Policy, and we urge you to review this policy regularly. It is important that the personal data we hold about you is accurate and up to date. Please let us know if your personal data changes during your relationship with us.
(c) Third-Party Services:
The Platform may contain links to third-party websites, plug-ins, services and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these third-party services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.
2. PERSONAL DATA THAT WE COLLECT
(a) We collect different types of personal data about you. This includes, but is not limited to:
(i) Contact data, such as your mailing or home address, location, email address and mobile number.
(ii) Identity and profile data, such as your name, username or similar identifier, photographs and gender.
(iii) Marketing and communications data, such as your address, email address, information posted in service requests, offers, wishes, feedback, comments, images and discussions in our blogs and chat boxes, responses to user surveys and polls, your preferences Receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.
(iv) Technical data, including your IP address, browser type, Internet service provider, operating system details, access times, page views, device ID, device type, frequency of visits to our website and the platform, website and mobile used Is. Application activity, clicks, date and time stamps, location data and other technology on the device you use to access the Platform.
(v) Transaction data, such as details of the services or business services you availed, a limited part of your credit or debit card details that is provided to us by the payment processor to track transactions , and UPI ID to process payments.
(vi) Usage Data, which includes information about how you use the Services and business services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, users on mobile applications Details about the visit, and page views.
(b) We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data but is not considered personal data under the law because it does not directly or indirectly reveal your identity. However, if we combine or combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data that will be used in accordance with this policy.
(c) What if I refuse to provide my personal data?
Where we are required to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract. (for example, to provide you with services). In this case, we may have to cancel or limit your access to the Services.
3. HOW DO WE COLLECT PERSONAL DATA?
We use a variety of ways to collect personal data from and about you including:
(a) Direct conversation. When you interact with us you provide us with your personal data. This includes personal data provided by you when you:
(i) create an account or profile with us;
(ii) use our Services or take other activities in connection with the Services;
(iii) enter any promotion, user survey, or online survey;
(iv) request that marketing communications be sent to you; Or
(v) Report a problem with the Platform and/or our services, give us feedback or contact us.
(b) Automated technologies or interactions. Every time you visit the Platform or use the Services, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data using cookies, web beacons, pixel tags, server logs and other similar technologies. We may also receive technical data about you if you visit other websites or apps that use our cookies.
(c) Third party or publicly available sources. We will receive personal data about you from various third parties:
(i) technical data from analytics providers such as Facebook and advertising networks;
(ii) identity and profile-related data and contact data from service professionals, publicly available sources, etc.;
(iii) Personal data about you from our affiliates.
4. HOW DO WE USE YOUR PERSONAL DATA?
(a) We will only use your personal data if the law allows us to. Generally, we will use your personal data where we need to provide services to you, to enable you to use business services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:
(i) to register you as a User, verify your identity, and create your user account with us on the Platform;
(ii) to provide you with services;
(iii) to enable the provision of business services to you;
(iv) monitoring trends and personalizing your experience;
(v) to improve the functionality of our Services based on information and feedback we receive from you;
(vi) to improve customer service to effectively respond to your service requests and support needs;
(vii) tracking transactions and processing payments;
(viii) To send you periodic communications to manage our relationship with you, including informing you about changes to the Services, sending you information and updates related to the Services you receive and other information relating to us or the Services from time to time— Including receiving timely company news and updates. ,
(ix) to assist in facilitating business services offered to you, including sending you information and updates about business services you have received;
(x) marketing and advertising the Services to you;
(xi) to comply with legal obligations;
(xii) to manage and protect our business and services, including troubleshooting, data analysis, system testing, and conducting internal operations;
(xiii) improving our business and distribution models;
(xiv) to meet our obligations arising from arrangements we are about to enter into or have entered into with you;
(xv) to enforce our Terms; And
(xvi) Respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(b) You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us, our service professionals, affiliate partners and affiliates to contact you by email, phone or otherwise . Its purpose is to provide you with the Services and to ensure that you are aware of all the features and related purposes of the Services.
(c) You agree and acknowledge that any and all information relating to you, whether or not you provide it to us directly (through the Services or otherwise), including personal correspondence such as emails, your instructions, etc., but Are not limited to these. , may be collected, compiled and shared by us to provide services to you. This may include service professionals who provide or seek to provide professional services to you, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers and auditors. We may also share this information with other Oxwon group entities in connection with the above purposes.
(d) You agree and acknowledge that we may share data without your consent when required to disclose such information by law or by any court or government agency or authority. Such disclosures are made in good faith and belief that doing so is reasonably necessary to enforce this Policy or the Terms, or to comply with any applicable laws and regulations.
5. COOKIES
(a) Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser (if you allow it) that allow the sites' or service providers' systems to recognize your browser. And enables some information to be captured and remembered. ,
(b) We use cookies to help distinguish you from other users of the Platform, understand and save your preferences for future visits, track advertisements, and compile aggregate data about site traffic and site interactions We do this so that we can provide you with an uninterrupted user experience. Experience. We may contact third-party service providers to help us better understand visitors to our site. These service providers are not permitted to use the information they collect on our behalf except to help us operate and improve our business.
(c) Additionally, you may find cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you.
6. DISCLOSURES OF YOUR PERSONAL DATA
(a) We may share your personal data with the third parties set out below for the purposes set out in Section 4:
(i) to enable service professionals to provide professional services to you;
(ii) Internal third parties, which are other companies within the Oxwon group of companies.
(iii) External third parties such as:
● Trusted third parties such as our affiliate partners, and service providers who provide services for us or on our behalf. This includes hosting and operating our platform, providing marketing support, conducting our business, processing payments and transactions, transmitting content and providing our services to you;
● Analytic service providers and advertising networks that conduct web analytics for us to help us improve the Platform. These analytics providers may use cookies and other technologies to provide their services;
● Other registered users on our Platform, at your request or where you explicitly consent to such disclosure; And
● Regulatory and other bodies, as required by law or regulation.
(b) We expect all third parties to respect the security of your personal data and to behave in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes and allow them to process your personal data only for specified purposes and in accordance with our instructions.
7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
(a) Accessing and updating your personal data: You hereby guarantee that all personal data you provide to us is accurate, up to date and true. When you use our Services, we do our best to provide you with the ability to access and correct inaccurate or defective data, subject to any legal requirements. You may request a copy of your personal data from Oxwon by sending an email to privacy@oxwon.com. Oxwon may take up to 7 (seven) business days to respond to such request.
(b) Opting-out of marketing and promotional communications: When we send you marketing and promotional materials via email, we will provide you with the ability to opt-out of such communications by using the opt-out instructions provided herein. Try your best to do. E-mail. You understand and acknowledge that it may take up to 10 (ten) business days for us to effect your opt-out request. Please note that we may still send you emails regarding your user account or any services you request or receive from us.
8. DELETION OF ACCOUNT AND PERSONAL DATA
(a) Notwithstanding anything in the Terms, you may delete your account as well as your personal data stored with Oxwon by sending an email to privacy@oxwon.com. Oxwon may take up to 7 (seven) business days to process your request. Once your account is deleted, you will lose access to all services. For the avoidance of doubt, it is clarified that all data in respect of transactions undertaken by you on the Platform will be maintained in accordance with applicable law.
9. TRANSFERS OF YOUR PERSONAL DATA
(a) We comply with applicable laws regarding the storage and transfer of personal data. As part of your use of the Services, information and personal data you provide to us may be transferred to and stored in countries other than the country in which you are located. This may occur if any of our servers are down from time to time. In a country other than the one in which you are located, or one of our vendors, partners or service providers is located in a country other than the country in which you are located.
(b) By submitting your information and personal data to us, you agree to the transfer, storage and processing of such information and personal data in the manner described above.
10. DATA SECURITY
(a) We implement appropriate security measures and privacy-protective features on our Platform, including encryption, password protection, call masking and physical security measures, to protect your personal data from unauthorized access and disclosure, and standards set by applicable law. do follow.
(b) Where you have chosen a password that enables you to access parts of the Services or Business Services, you are responsible for keeping this password secret and confidential. We will not be responsible for any unauthorized use of your information, or for any lost, stolen, or compromised password, or for any activity on your user account that results from such unauthorized disclosure of your password. If your password has been compromised in any way, you must immediately notify us so that we can take the initiative to change the password.
11. DATA RETENTION
(a) You agree and acknowledge that your personal data will be stored by us for as long as necessary to fulfill the purposes stated by us and for a reasonable period following the termination of your account on or access to the Platform and Will continue to be maintained. The Services will comply with our legal rights and obligations.
(b) In some circumstances, we may collect your personal data for research or statistical purposes (so that it can no longer be linked to you), in which case we will store this information indefinitely without any prior notice to you. Can be used.
12. BUSINESS TRANSITIONS
You understand that if we go through a business change, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data may be one of the transferred assets.
13. USER GENERATED CONTENT
We invite you to post content on our Platform, including your comments, feedback, images, or any other information you wish to make available on our Platform. Please note that such content will be available to all visitors to our Platform and may be public. We cannot prevent such information from being used contrary to this Policy, applicable laws or your personal privacy, and we disclaim all liability (express or implied) in this regard. Additionally, you agree to comply with all applicable laws with respect to the content you upload or otherwise share on our Platform. You understand and acknowledge that you will be solely responsible for any information you publish on our Platform that violates applicable laws.
14. UPDATES TO THIS POLICY
(a) We may occasionally update this policy. If we make changes to this Policy, we will upload the revised Policy to the Platform or share it with you through other means such as email. To the extent permitted under applicable law, by using our Platform following such notice, you consent to the updates to this Policy.
(b) We encourage you to review this Policy periodically for the latest information on our privacy practices.
15. GRIEVANCE OFFICER
If you have any questions about this Policy, how we process or manage your personal data, or otherwise, you may contact us with your questions, complaints, feedback and comments at privacy@oxwon.com Or you can contact our Grievance Officer. Contact details are given below:
Grievance Officer
Name: Anuj Kumar;
Designation: General Counsel
Email:privacy@oxwon.com