Privacy Policy

Effective Date: June 1, 2026

OXWON ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our website, mobile application, and IT services.

1. Information We Collect

We collect information to provide, maintain, and improve our doorstep IT services:

Personally Identifiable Information (PII): Name, email address, phone number, and physical address provided during service booking or account creation.
Authentication Data: We utilize Google Sign-in to facilitate secure account creation and access.
Payment Information: Payment details are processed securely through our payment partner, Razorpay. We do not store your full credit card numbers or banking credentials.
Technical & Usage Data: Information collected via Firebase includes IP addresses, browser type, device identifiers, and app interaction data (button clicks, navigation) to monitor performance and fix bugs.
Location Data: We use Google Maps API to accurately trace your location for efficient doorstep service delivery.
User-Generated Content: Photos of hardware/devices or issue descriptions you upload via our Helpdesk to assist our technicians in diagnosing problems.
Communications: Records of your correspondence with our support team.

2. How We Use Your Information

We use the collected data for:

Service Delivery: Processing IT service requests and dispatching technicians to your location.
Account Management: Maintaining your profile and booking history.
Payment Processing: Managing billing and transaction status via Razorpay.
Performance Analytics: Using Firebase to monitor app health and enhance user experience.
Security & Compliance: Fraud prevention, securing our platform, and meeting legal obligations.
Communication: Sending booking confirmations, security alerts, and service updates.

3. How We Share Your Information

We do not sell your personal data. We share it only in these circumstances:

Service Providers: Third-party partners (e.g., Razorpay for payments, Firebase for analytics, Google Maps for navigation) who assist in operations under strict confidentiality agreements.
Legal Requirements: To comply with applicable laws, regulations, or valid legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
Consent: Sharing with third parties only when you have explicitly authorized us to do so.

4. Security of Your Information

We employ industry-standard technical and organizational measures, including encryption and secure servers, to protect your data. While we strive to ensure high security, no method of transmission over the internet is 100% secure.

5. Your Choices and Rights

You have the right to:

Access & Correction: Request access to or correction of your personal data.
Deletion: Request the removal of your personal information.
Data Portability: Receive your data in a structured, machine-readable format.
Opt-out: Unsubscribe from marketing communications at any time.